Provisional Bookings
Provisional bookings will be held as indicated here. In the event that Wonderbest Safaris receives a reservation request that requires the booking being held by the AGENT on a provisional basis, Wonderbest Safaris reserves the right to request the AGENT to either release the booking or make a 20% non-refundable deposit within 48 hours against the space held in order to secure it.
| NO.of Days prior to arrival | FIT less than 5 rooms held for | Group 5+ rooms held for | |
|---|---|---|---|
| More than 90 days from date of arrival | 14 Days | 10 Days | |
| Between 89 and 31 days from date of arrival | 10 Days | 7 Days | |
| Less than 30 days from date of arrival | 48 Hours | 48 Hours |
Bookings held provisionally will be released automatically on expiry. Please note that in times of high demand Wonderbest Safaris reserves the right to shorten the provisional expiry period.
Confirmation of Booking
A booking will only be confirmed upon receipt of the deposit payment or a booking voucher (BV) from the AGENT. All booking vouchers are to be sent to our reservation’s consultants by email using an official email address. Booking Vouchers are only accepted in lieu of a deposit for AGENTS that have approved credit facilities from Wonderbest Safaris. Please ensure the booking voucher contains the following information:
- Wonderbest Safaris itinerary you wish to book
- Date and time of arrival and departure in and out of Tanzania/Kenya
- International flight numbers and airline details
- Number of pax, rooming list, and configuration (# of doubles, twins, singles, etc.)
- Names of clients, their ages, and especially any children in the group
- Any special requirements
- Nationality of clients
Once a voucher confirming the booking has been received by our reservations department, an email will be sent back to the Agent acknowledging receipt and confirming the booking. If the Agent does not receive an email confirming the receipt of the Booking Voucher, they should contact our reservations department. Any further amendments or cancellations should follow the same procedure.
Payment & Deposit Policy
Bookings must be secured by a 20% deposit within 48 hours upon confirmation, with the balance payable 45 days prior to arrival. Bookings not secured by the appropriate deposit may be released without prior notification
Release Periods & Cancellation Policies for Confirmed Bookings
| Booking Period | Deposit Due | Cancellation Fee | |
|---|---|---|---|
| Upon confirmation | 20% non-refundable deposit | 20% cancellation charges | |
| Between 60 & 31 days prior to arrival in Green & Mid-season | 50% payment | 50% cancellation charges | |
| Between 90 & 31 days prior to arrival in High season | 50% payment | 50% cancellation charges | |
| Within 30 days to date of arrival | 100% payment | 100% cancellation charges |
The following Terms apply to all bookings when a confirmed reservation is reduced either by guest numbers or by total invoice amount
Group Bookings Payment & Cancellation Policies
| 14 days after confirmation | 20% non-refundable deposit | 20% cancellation charges | |
| 90 days before travel | 50% payment | 50% cancellation charges | |
| 60 days before travel | 100% payment | 100% cancellation charges |
These clauses are applicable to group bookings. Bookings of 5 rooms or more will be considered GROUP BOOKINGS.
Alteration of confirmed bookings
Once a booking is confirmed the value of that booking cannot be reduced by amending dates, pax numbers, package options or meal plans without the relevant cancellation policy applying.
Amendment in rates
Wonderbest Safaris rates are subject to change without prior notification. Rates are also subject to change in the event of changes in government-imposed taxes, fuel price, hotel charges, tourism levies and or the introduction of national, regional or local taxes or levies of whatever nature. In the event of a change in rates by Third Party Suppliers and/or a change in Government Taxes or Levies affecting the rates or terms mentioned herein, Wonderbest Safaris reserves the right to pass on any increases to the AGENT.
Refunds
Whilst the company uses its best endeavours to ensure that all anticipated accommodation and excursion is available as planned, there shall be no claim whatsoever against the company for a refund either in whole or a part, if any accommodation or excursion is unavailable, or the guest was unable to use any aspect of the Wonderbest Safaris service.
Confidentiality
The AGENT confirms and agrees that the contents of this agreement are strictly confidential to the undersigned and that no part of this agreement in any form may be divulged to a third party.
Variation
The contractual terms mentioned in this agreement are subject to change without notice; however, every effort will be made to maintain them.
Liability
The AGENT agrees to indemnify, defend and hold harmless Wonderbest Safaris, the owner, and their respective affiliates, directors, officers, employees, agents and assigns of each from and against any and all damages, losses, claims, demands, suits, proceedings, judgements, losses or expenses (including, without limitation, costs, attorneys’ fees and fees of other professionals) of any nature whatsoever (whether based in tort, breach of contract, product liability, patent or copyright infringement, or otherwise) arising directly or indirectly from or out of the performance or operation of this Agreement including their respective activities.
Levies, Taxes and Park & Conservancy Fees
Rates are inclusive of current taxes at time of publication, except for Zanzibar Infrastructure Levy and except for Park and Conservancy Fees. Park and Conservancy fees are quoted based on accurate information at time of quoting and are subject to change at any time with or without notice. Wonderbest Safaris reserves the right to request additional payment for Park & Conservancy fees post confirmation as a result of increases imposed by the relevant authorities affecting any booking.
Travel & Health Insurance
Agents must ensure that their guests have adequate insurance cover for their intended itinerary and any additional activities including, medical, evacuation, repatriation, loss to personal belongings and trip cancellation. Medical Insurance should also include comprehensive evacuation and repatriation from East Africa in the unlikely event that it is required by the guest.
Force Majeure
Wonderbest Safaris or Agent is not liable for delay or failure to perform any obligation hereunder in so far as the performance of such obligation is prevented by a force majeure event. Each party shall notify the other party of the occurrence of such force majeure event and shall use all reasonable endeavours to continue to perform its obligations hereunder for the duration of such force majeure event. However, if any such force majeure event prevents a party from performing all its obligations hereunder for more than one (1) month, the other party may terminate this Agreement by notice in writing. For the purposes of this Agreement, a force majeure event means any event which is beyond the reasonable control of the party liable to affect performance, and shall include but not be limited to acts of God, riots, acts of war, and acts of terrorism, Industrial dispute, epidemics, fire, power failures and natural disasters. For the avoidance of doubt, force majeure does not include strikes or other employment disputes of either party’s personnel or such party’s subcontractors’ personnel.
